Frequently Asked Questions
Most frequent questions and answers
WHEN WILL I RECEIVE MY ORDER?
Usually, it takes 4-8 days to deliver. But due to government guidelines against state wise zone and restrictions around COVID-19, you may experience delays in delivery. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.
HOW CAN I PAY FOR MY ORDER?
We accept payments via:
1) Credit Card or Debit Card
2) UPI or Paytm
3) Pay on Delivery
IS MY PAYMENT SECURED?
We are using the highest security standards and all your sensitive payment information – i.e. Credit Card details – that are being transmitted during the checkout process, will be encrypted. So you don’t have to worry, that any unauthorized party will get access to your payment details
HOW CAN I RETURN MY PRODUCT?
EASY 15 DAY RETURN POLICY AVAILABLE – Item can only be eligible to replace or return/refund, if the email or ticket raised by customer is within 15 days after order delivered.
Disclaimer:
- No Order will be processed to Replacement or Return/Refund if the customer mail or raised ticket 15 days after the order delivered.
- Face Masks are non returnable items.
WHAT IT I RECEIVED DAMAGED OR BROKEN ITEM?
EASY 15 DAY REPLACEMENT POLICY AVAILABLE – Item can only be eligible for a replacement basis video or Image proof of the defective, broken or damaged product. The mail or ticket for the same must be raised by customer within 15 days after order delivered. Replacement can only be done once for each item, but if you are still not satisfied with the replaced item in any way then you can drop a mail to us or submit a ticket and claim for a refund.
Disclaimer:
- No Order will be processed to Replacement or Return/Refund if the customer mail or raised ticket 15 days after the order delivered.
- Face Masks are non returnable items.
HOW TO TRACK MY ORDER
You can track your order on real-time basis by submitting your AWB Number on a “Track widget” placed at bottom-right corner of each site page.
You’ll receive AWB Number as well as notifications for your order destination on your provided email ID and phone number, from our shipping partner ShipRocket.
WHAT ARE THE TERMS & CONDITIONS?
To read our Terms & Conditions, click here
HOW TO CONTACT BELLEKART?
To contact us, click here
WHO IS BELLEKART?
To know more about us, click here
HOW SHIPMENT AND DELIVERY PROCESS WORKS?
For inquiry regarding shipment & delivery, click here